FAQ

A: No, they must always be used in a fireplace with a chimney or escape provided by some kind of operable venting. FC’s logs are called “vented” gas logs and are   No, they must always be used in a fireplace with a chimney or escape provided by some kind of operable venting. FC’s logs are called “vented” gas logs and are   approved for all wood-burning fireplaces.

A: Vented logs can only be used in a fireplace that allows for the escape of fumes up through a vent or chimney. Unvented logs may be used in a free-standing fireplace without a vent or a chimney.

A: They’re made of all-ceramic materials. Even the refractory binder as well as fillers are volcanic ceramic materials. The dyes, hand-painted on each log, give them their astonishing, realistic appearance. The finished log is reinforced with steel rods as a protective measure.

A: Yes, they come with a lifetime breakage warranty for the original purchaser of the new product through a licensed retailer. Return the broken log with proof of purchase. Allow 12 working days from time of receipt of the broken log for delivery of the replacement.

A: Yes, they are. Using natural or propane gas in a fireplace helps to preserve our forested lands. Natural gas, when used appropriately, preserves the ecosystem of our planet by decreasing the rate of destruction of our forests and its wildlife.

A: Yes. Use a flat spatula or wide-bladed knife with a long handle to dig away the sand to get more flames or to make small mounds with the sand to get less.

A: FC gas fire logs pass all Federal standards and have been approved and certified by CSA International